Shipping Policy
This Shipping Policy explains how Cristinap (cristinap.com) fulfills orders for washable and spillproof rugs across our catalog — from Persian Vintage and Modern rugs to Kids Nursery and Boho Moroccan styles.
Free shipping
Orders of qualifying rugs totaling $59 or more receive free shipping within our primary shipping zone (United States). Below that threshold, Standard Shipping is available at $5.99 for the primary zone.
Delivery timing
Most in-stock orders arrive in about 2026/07/27 (Mon) – 2026/07/29 (Wed) after payment clears and the order is processed. Timing can vary with carrier volume, remote addresses, or weather delays.
Order processing
We prepare orders as quickly as possible once payment is confirmed. You will receive tracking when your parcel ships. Larger rugs may ship in protective packaging; please inspect the outer carton on arrival.
Address accuracy
Please double-check your shipping address at checkout. Undeliverable packages returned for an incorrect address may require a re-ship fee.
International
Checkout reflects the shipping options available for your destination. Duties or taxes outside the U.S., if any, are the customer’s responsibility unless stated otherwise at checkout.
Need help tracking a rug order? Use Contact Us or the details below.
Contact
Tel: +86 138 1234 5678
Email: Support@cristinap.com
Address: Room 1208, Building 3, No. 88 Nanjing Road West
Jing’an District, Shanghai 200040
China